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FAQ
Frequently asked questions
Straight answers about our service, the free review and switching providers.
About our service
What does Keystone Group do?
Is this really free? What's the catch?
Do you work for a specific phone or internet company?
Will I pay more going through you instead of going direct?
What types of businesses do you work with?
Do you only work in Pennsylvania?
The free review
What is a free communications review?
What do I need to send?
How long does the review take?
Do I have to switch providers after the review?
Is my information safe?
Switching providers
What if I'm still under contract?
Will my service be interrupted if I switch?
Can I keep my phone numbers?
Who handles installation?
How long are contracts?
What happens after I switch?
Phones and missed calls
What is a cloud phone system?
We miss calls when the front desk is busy. Can you help?
What is missed-call text-back?
Do you offer after-hours answering?
Can staff use their cell phones for work calls?
Copper line shutoff
What is the copper phone line shutoff?
Does this affect my business?
I got a letter from my phone company. What should I do?
Internet, security and IT
Can you help with business internet?
What is backup internet, and do I need it?
We have multiple locations. Can you help with all of them?
Can you help with cybersecurity and cloud services?
Can you help with mobile phones?
Healthcare practices
Do you work with dental and medical practices?
Can you help with HIPAA considerations?
Still have a question?
Get a free communications review
Book a 15-min call
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